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ZephyrusWare Refund Policy

# ZephyrusWare Refund Policy **Version:** 1.0 **Effective date:** October 5, 2026 This Refund Policy (the "**Policy**") is part of the ZephyrusWare Terms of Service for Personal Accounts and the ZephyrusWare Terms of Service (Business) (each, the "**Terms**"). It applies to Subscriptions you buy directly from ZephyrusWare, which is ZEPHYRUS VIRTUAL SOLUTION, LLC, a limited liability company organized under the laws of the State of Florida, doing business as ZephyrusWare ("**ZephyrusWare**", "**we**", "**us**" or "**our**"). Words with capital letters that this Policy does not define have the meaning they have in the Terms that apply to you. ## Important Points Please read this Policy carefully. In particular: - **Generally no refund.** Payments are non-refundable unless this Policy says otherwise or the law requires it. Cancelling stops future renewals but does not return money. - **Personal Accounts get 14 days.** You can ask for a full refund of a new Subscription's first payment within 14 days, unless you had a free trial of that product (Schedule A). - **Fixing our mistakes.** If we refund a duplicate or mistaken charge, your access and your Subscription are not affected. - **A refund can end access.** If we refund the payment for the billing cycle you are in, your access to what it refunds ends and the Subscription is cancelled straight away. - **One refund for each payment.** Each payment is refunded separately, to the payment method used for it, including its sales tax. - **No refunds during a dispute.** Resolve a payment dispute first. - **The version you paid under.** A refund of a payment follows the version of this Policy in force when you paid, unless the law requires otherwise. ## 1. About This Policy 1.1 **Part of your agreement.** This Policy is part of the Terms. When you accept the Terms you also tick a separate box, which is not ticked for you, confirming that you have read and agree to this Policy, and ZephyrusWare records the version and a fingerprint of the exact text. If this Policy and the Terms differ on refunds, this Policy controls. 1.2 **What it covers.** This Policy covers purchases from ZephyrusWare. If you are a Business Account that buys through a Partner, Section 8 applies. 1.3 **Your legal rights.** Nothing in this Policy takes away a right you have under law that cannot be waived or limited by agreement. ## 2. The General Rule 2.1 **Payments are non-refundable.** Except as this Policy says or the law requires, payments are non-refundable, including after cancellation, a downgrade or a Seat removal, and for any unused time. 2.2 **Cancelling.** Cancelling stops future renewals. It does not move the Subscription's Billing End Date: your access continues until that date. Cancelling does not entitle you to a refund. 2.3 **Renewals.** A renewal is a new payment. ZephyrusWare tells you about each renewal in advance, and you can cancel before it. A renewal payment is not refundable except as this Policy says. ## 3. What A Refund Does To Your Access What a refund does to your access depends on why it is made: (a) **Correcting a duplicate or mistaken charge.** If ZephyrusWare refunds a payment because you were charged twice for the same Billing Cycle, or charged by mistake, **your access, your Subscription and its renewals are not affected.** ZephyrusWare refunds only the extra or mistaken payment, and the payment that paid for your current Billing Cycle stays in place. (b) **Refunding the payment for your current Billing Cycle.** If ZephyrusWare refunds the only payment for the Billing Cycle you are in now, for example under Schedule A or because ZephyrusWare did not correct a failure or ended your Subscription as the Terms describe, **your access to what it refunds ends when the refund is made,** that Subscription's Billing End Date moves to the date of the refund, and the Subscription is cancelled straight away, so there is no further renewal charge. You can buy the Subscription again. (c) **Earlier Billing Cycles.** If the refund covers a Billing Cycle that has already ended, nothing is taken away. (d) **Seats (Business Accounts).** A refund of Seats removes those Seats from the Account, so only unassigned Seats can be refunded, and a Tenant Admin may need to unassign Seats first. ## 4. One Refund For Each Payment 4.1 ZephyrusWare refunds each payment as a separate refund that names the payment it reverses. The refund goes to the payment method used for that payment and includes the sales tax on it. ## 5. When ZephyrusWare Refunds ZephyrusWare will: (a) refund a duplicate payment or a charge made in error, as Section 3(a) describes; (b) refund prepaid fees for the unused remainder of a term where the Terms say so: when ZephyrusWare does not correct a failure to provide the paid Services as described within 30 days after you report it in detail, when ZephyrusWare ends your Subscription or closes your account for a reason other than your breach on at least 60 days' notice, or when ZephyrusWare discontinues a paid Service entirely; (c) give the refund in Schedule A, if you have a Personal Account; and (d) give any refund the law requires. ZephyrusWare may also offer other refunds at its discretion. A refund of a first term that was shorter than a full term is limited to the amount you actually paid for it. ## 6. No Refund While A Payment Dispute Is Open 6.1 No refund can be made on your account while a payment dispute or chargeback affecting it is unresolved, whoever sold the disputed charge. Resolve the dispute first. The Terms explain how a dispute is handled. ## 7. How To Ask 7.1 **Personal Accounts.** Ask in the customer portal under Billing, Subscriptions, "Request refund", or through support. 7.2 **Business Accounts.** A Tenant Admin asks through support in the customer portal. 7.3 ZephyrusWare makes a refund it owes promptly after you ask. Your bank decides when it appears on your statement. ## 8. Purchases Through A Partner 8.1 If you buy through a Partner, the Partner is the seller. Refunds are handled by the Partner under its own terms and paid from its own payment account, and ZephyrusWare does not refund those purchases. Partners can refund only unassigned Seats through the Platform. 8.2 However a refund arises, including a refund by your Partner, Section 3 describes what it does to your access. ## 9. Which Version Applies 9.1 A refund of a payment follows the version of this Policy in force when that payment was made. ZephyrusWare records that version with each order. 9.2 A later version applies to that payment only where the law requires it. 9.3 A renewal is a new payment. It follows the version in force when it is charged, after the notice of any change described in Section 10 and your chance to cancel. 9.4 This is about what a refund does, not about what you were charged. The price you paid and any charge already completed do not change. 9.5 Payments made before version 1.0 of this Policy took effect, including payments made under earlier versions of ZephyrusWare's Terms of Service, are treated as made under version 1.0, so a refund of any of them follows version 1.0, or a later version under Section 9.2. ## 10. Changes To This Policy 10.1 ZephyrusWare may update this Policy. Each version has a version number and an effective date, and ZephyrusWare keeps every version available at https://zephyrusware.com/terms/refund-policy/, and each version has its own permanent page, for example https://zephyrusware.com/terms/refund-policy/1.0/. 10.2 For a material change, ZephyrusWare will email you (Personal Accounts) or your Tenant Admins (Business Accounts) at least 30 days before the new version takes effect, unless a change is required sooner by law. Changes that do not materially affect your rights take effect when published. 10.3 ZephyrusWare may ask you to tick the box for a new version. Until you do, ZephyrusWare will not renew your Subscriptions (see Section 9.3 of the Billing Policy) and may limit new purchases, upgrades and Seat increases, but will not stop your access to what you have already paid for, export, cancellation or support. A new version never reduces your rights under Section 9 for payments you have already made. ## 11. Contact Questions about this Policy can be sent to legal@zephyrusware.com. Support is available through the customer portal. ## Schedule A. Personal Accounts: Refund Of A First Payment A.1 **Your refund.** You can ask ZephyrusWare for a full refund of what you paid for a new Subscription if you ask by the end of the 14th day after your first payment for it, in your Billing Time Zone. ZephyrusWare refunds each payment you made for that Subscription up to then (your first payment and any upgrade) as a separate refund, to the payment method used for that payment, including the sales tax on it. A.2 **Limits.** This applies: (a) once for each product on your Personal Account: after a refund under this Schedule for a product, a later purchase of that product is not eligible; (b) only to a product you have not had a free trial of on your Personal Account: if you had a free trial of a product, a purchase of that product is not eligible, because the trial gave you time to try it at no cost; (c) to a new Subscription's first payment and any upgrade within the 14 days, and never to a renewal; and (d) while no payment dispute on your account is open (Section 6). A.3 **What it does.** As Section 3(b) says, the refund ends your access to what it refunds and cancels the Subscription straight away. ## Schedule B. Business Accounts B.1 The refund in Schedule A is not available to Business Accounts. B.2 Section 3(d) applies to every refund of Seats.